Privacy Policy

Introduction

Welcome to Ichhedana Expeditions. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to information we collect about you when you use our website, book tours, sign up for our newsletter, or otherwise interact with us.

Information We Collect

1. Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Travel dates, tour preferences, number of participants, special requests
• Payment Information: Credit card details, billing address (processed securely through our payment providers)
• Account Information: Username, password, profile preferences
• Communication Data: Records of your correspondence with us via email, phone, or contact forms

2. Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type and version, operating system, device information
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on your IP address

How We Use Your Information

We use your personal information for the following purposes:

1. To Process Bookings: Managing your tour reservations, sending confirmations, and providing customer support
2. To Communicate: Sending booking confirmations, updates, travel information, and responding to inquiries
3. To Improve Services: Analyzing usage patterns to enhance our website and tour offerings
4. Marketing: Sending promotional emails about special offers, new tours, and travel tips (with your consent)
5. Legal Compliance: Complying with legal obligations and protecting our legal rights
6. Security: Protecting against fraud, unauthorized access, and other security risks

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing is necessary to fulfill our contract with you when you book a tour
• Consent: You have given explicit consent for marketing communications or cookies
• Legitimate Interests: Processing is necessary for our legitimate business interests (improving services, security)
• Legal Obligation: Processing is required to comply with legal or regulatory requirements

Sharing Your Information

We may share your information with:

Service Providers

• Payment Processors: To process payments securely
• Tour Operators: Local guides and accommodation providers necessary for your tour
• Email Services: To send booking confirmations and newsletters
• Website Hosting: Companies that host our website and databases

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Booking Data: Retained for 7 years for accounting and legal compliance
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months
• Communication Records: Retained for 3 years for customer service purposes

Your Privacy Rights

Under data protection laws, you have the following rights:

Access

Request a copy of the personal data we hold about you

Correction

Request correction of inaccurate or incomplete data

Deletion

Request deletion of your personal data (subject to legal obligations)

Restriction

Request that we restrict processing of your data

Portability

Request transfer of your data to another service provider

Objection

Object to processing of your data for direct marketing

Withdraw Consent

Withdraw consent at any time where we rely on consent

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content
• Enable social media features

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.